Contact Us

We're always happy to hear from you.

Whether you have questions about our plush toys, need assistance with an order, or simply want to learn more about HugBuddy, our customer support team is here to help.

Contact Information

Website: https://hugbuddy.site

Email: support@hugbuddy.site

Phone: (250) 751-1709

Business Address:

4154 Gulfview Dr
Nanaimo, BC V9T 6G3
Canada

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM

Saturday – Sunday: Closed

How We Can Help

Our team is available to assist with:

• Product information and recommendations

• Order status and tracking inquiries

• Shipping questions

• Returns and exchanges

• Gift suggestions

• General customer support

We aim to respond to all inquiries within 24–48 business hours.

Thank you for choosing HugBuddy. We look forward to helping you find the perfect plush companion.

Warm regards,

The HugBuddy Team