Shipping Policy

Last Updated: June 2026

Thank you for shopping at HugBuddy.

This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Worldwide Free Shipping

We proudly offer free shipping worldwide on all eligible orders.

No minimum purchase amount is required.

2. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

3. Delivery Time

Estimated delivery time:

• Processing Time: 1–3 Business Days

• Shipping Time: 7–10 Business Days

Total estimated delivery time: 8–13 Business Days

Delivery estimates are not guaranteed and may vary depending on destination and carrier conditions.

4. Tracking Information

When available, tracking information will be sent via email after shipment.

Please allow 24–72 hours for tracking updates to appear.

5. Customs and Import Duties

International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities.

These charges are not controlled by HugBuddy.

6. Delayed Deliveries

Occasionally shipments may experience delays due to:

• Weather conditions

• Customs inspections

• Transportation disruptions

• Peak holiday seasons

• Carrier service interruptions

We appreciate your patience and understanding.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Orders returned due to incorrect addresses may require additional verification before reshipment.

8. Lost Packages

If your package appears lost, please contact us immediately.

We will work with the carrier to investigate and provide an appropriate resolution.

9. Contact Us

HugBuddy

Website: https://hugbuddy.site

Address:
4154 Gulfview Dr, Nanaimo, BC V9T 6G3, Canada

Phone: (250) 751-1709

Email: support@hugbuddy.site