Refund policy

Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with HugBuddy. Customer satisfaction is our top priority. This Return & Refund Policy explains your rights and options regarding returns, exchanges, and refunds for purchases made through https://hugbuddy.site.

1. Return Eligibility

We offer a 30-day return policy. You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • All accessories, manuals, and included components must be returned.

  • Proof of purchase or order confirmation must be provided.

2. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return if they have been used, damaged by the customer, or altered after delivery.

We reserve the right to refuse returns that do not meet our eligibility requirements.

3. Free Returns

HugBuddy provides free returns for eligible orders within 30 days of delivery.

To initiate a return, please contact our customer support team at:

Email: support@hugbuddy.site

Our support team will provide return instructions and any necessary return authorization information.

4. Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method used during checkout.

Refunds typically appear within 5–10 business days depending on your financial institution.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Photographs showing the damage or defect

We will evaluate the claim and provide a replacement, refund, or alternative resolution at no additional cost.

6. Exchanges

We may offer exchanges for defective or damaged products when inventory is available.

Please contact customer support for exchange requests.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.

  2. Contact your credit card provider.

  3. Contact your bank.

If you still have not received your refund, please contact us at support@hugbuddy.site.

8. Contact Information

HugBuddy

Website: https://hugbuddy.site

Address:
4154 Gulfview Dr, Nanaimo, BC V9T 6G3, Canada

Phone: (250) 751-1709

Email: support@hugbuddy.site