Terms of service

Terms of Service

Last Updated: June 2026

Welcome to HugBuddy. These Terms of Service govern your use of our website located at https://hugbuddy.site and any purchases made through our online store.

By accessing or using our website, you agree to be bound by these Terms.

1. Company Information

HugBuddy was established in 2023 and specializes in neck massage devices, shoulder therapy products, wellness equipment, and related accessories.

Business Address:
4154 Gulfview Dr, Nanaimo, BC V9T 6G3, Canada

2. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to use our website.

3. Product Information

We strive to ensure product descriptions, images, specifications, and pricing are accurate.

However, we do not guarantee that all information is completely error-free and reserve the right to correct errors at any time without prior notice.

4. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

Refuse or cancel any order
Limit purchase quantities
Restrict orders suspected of fraud or abuse

5. Pricing and Payments

Prices are displayed in applicable currencies and may change without notice.

Accepted payment methods are displayed during checkout.

Orders will not be processed until payment has been successfully authorized.

6. Shipping

We provide free worldwide shipping.

Estimated delivery times are generally between 7 and 10 business days, although delays may occasionally occur due to customs procedures, weather conditions, carrier disruptions, or other circumstances beyond our control.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

8. Intellectual Property

All website content including text, graphics, logos, product images, designs, trademarks, and software are the property of HugBuddy or its licensors.

Unauthorized reproduction or distribution is prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, HugBuddy shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.